Our office hours are determined by many factors, and our days never seem long enough to see every patient that needs care.
In order to best utilize the time available, and keep our patient and client wait times as short as possible, we require appointments to be scheduled in advance of any examination.
Please, read this page further for our appointment policy.
Please note, Suffolk Veterinary Group Animal Wellness & Laser Surgery Center is not a critical care, emergency, or specialty veterinary facility. While we will do our best to see your pet should they require immediate medical attention as our scheduling and staffing allows during our appointment hours, we reserve the right to refer, transfer, or otherwise redirect patients to a critical care, emergency, or specialty veterinary facility if we deem it is within the patient’s best interest to do so. Same Day Emergency Care Examination Fees are $82.00, and After Hour Same Day Emergency Care Examination fee (emergencies seen after 6:00pm) is $100.00.
Examinations & Services Are By Appointment Only
Suffolk Veterinary Group is strictly an advance-appointment based hospital. We do not provide walk-in availability. We strongly suggest that if your pet requires yearly preventative health or vaccination examinations, that you please call at least two weeks in advance of when you anticipate boarding or grooming your pet to ensure that all certificates can be updated in time.
Our appointment and surgical hours are as follows:
Monday Appointment Hours 10:00am to 7:00pm
Tuesday Surgery Hours 8:00am to 4:00pm (office open for surgical patients only at this time)
Tuesday Appointment Hours 4:00pm to 7:00pm
Wednesday Appointment Hours 10:00am to 7:00pm
Thursday Appointment Hours 10:00am to 7:00pm
Saturday Appointment Hours 9:00am to 5:00pm
If your pet requires immediate medical care outside of these times, call 631-698-2225.
Same Day Emergency Care Scheduling
Sick patients get top priority in our scheduling, and we do our best to schedule them for Same Day Emergency Care. There is an increased examination fee associated with Same Day Emergency Care and After Hour Emergency Care since critical cases take longer consultation times and require extensive diagnostics.
We cannot combine Same Day Emergency Care appointments with vaccination, and we will not vaccinate Same Day Emergency Care patients. Same Day Emergency Care appointments are for tending to sick and critical patients only. Healthy Pet Preventative Vaccination Appointments are intended for pets in good health, whom do not need sick patient care, and for whom scheduling two-weeks in advance will not be a detriment to their health.
We appreciate the courtesy of all our valued families in understanding if delays in our day are caused by medical emergencies. Just as you are kind and considerate in being understanding, we will return to you and your pet the same compassion and consideration when they need immediate care.
Walk-In Patients Will Anticipate Wait Times While Scheduled Appointments Are Seen First
This means that if your pet is not having an immediate medical crisis, you may experience some wait time as our Veterinary Team completes their responsibilities with the scheduled appointments. We will gladly see you and your pet as soon as we possibly can, but encourage walk-in patients to schedule appointments for another time if it is a Vaccination Appointment, so that you and your pet experience as little wait time as possible. We understand your time is valuable, which is why we always strive to provide each patient with scheduled time in which they are our sole focus, and enforce our appointment policy.
Walk-In Patients not experiencing an immediate medical crisis who decline to schedule appointments for a more convenient time will be charged our Same Day Scheduling examination fee, in addition to any vaccination services they require.
Follow-Up Examinations
Many of the medical conditions we treat patients for require follow-up examinations to ensure that your pet is benefiting from the prescribed medications, and that the condition is on its way to being resolved, or is being monitored appropriately. We encourage all our families to schedule these follow-up exam appointments before leaving our hospital to get the appointment times that best work for them. Please, do not skip your pet’s follow-up examination, even if you think your pet is “doing better.” We have unfortunately seen many patients experience relapse of their medical conditions because of missed follow-up exam, and without examination, we will not be able to prescribe or fill any medications your pet may need.
Reduced Hours of Operation
These may occur at times due to inclement weather or family emergencies where our PetCare Team might become unavailable, and the hospital will be closed as a result.
We will make our best efforts to insure that all appointments are re-scheduled promptly, and that our valued clients are kept notified of any and all changes in our hours of operation in a timely fashion. Thank you for your understanding. “Like” us on Facebook as we can often reach the most people via posts to our Facebook Page of any immediate closings or change in hours.
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Please, don’t hesitate to call us at 631-696-2400 to schedule an appointment!